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Contact Info
Office of Constituent Services
55 Trinity Avenue, Suite 1920
Atlanta, Georgia 30303

Andrea Boone, Director

Tel: 404.330.6023
Fax: 404.658.7088
aboone@atlantaga.gov

Mission

The Mayor's Office of Constituent Services (OCS) provides a direct linkage between the residents of Atlanta and the Mayor's Office in an effort to make Atlanta a cleaner, safer city; provide quality customer service in a cost efficient manner and foster good community relations.

The Office of Constituent Services acts as the Mayor's representatives to the community at large to ensure that residents are receiving City services in a cost efficient and timely manner. OCS addresses residents concerns and complaints by collaborating with City agencies and offers an avenue for residents to voice their concerns and suggestions on improvements of city services. Additionally, OCS provides information on a variety of issues and makes appropriate referrals to other government entities and human services programs.

By working with residents and community organizations proactive methods are developed to resolve community issues and crisis situations. Staff members attend community meetings to keep residents informed of city services and work to resolve any issues that they may be facing.

The Office of Constituents Services networks with social services agencies, communities, businesses and religious organizations to promote cooperation, creative initiatives and involvement with the City. OCS supports and advocates for a higher quality of life for all residents of the City of Atlanta.

Function

  • Collaborates with citizens and community organizations to provide information to residents on City services and to quickly address community issues and concerns
  • Interfaces with city agencies to facilitate complaint resolution in a timely and efficient manner
  • Develops community outreach projects to enhance the lives of the citizens of Atlanta
  • Provides community crisis intervention

Services

Quality Care Center             404.330.6026
Assist residents with concerns and complaints relative to city services. The Action Center interfaces with city agencies to facilitate resolution for residents in a timely and efficient manner. Provides various information and makes appropriate referrals.

Human Relations Commission

Last updated: 9/19/2012 11:27:39 AM