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City of Atlanta
Performance Delivery Team
55 Trinity Avenue, Ste 2400
Atlanta, Georgia 30303

Emily Love
Director, Citywide Performance & FOR Atlanta
Tel: (404) 330-6915

Matt Malament
Manager, Citywide Performance & FOR Atlanta
Tel: (404) 330-6904

report 2012
2012 Performance Report
(pdf format)

The mission of the Office of Innovation Delivery and Performance (OIDP) in the Chief Operating Officer’s office is to enable tangible and lasting improvements across city services by collaborating with departments to drive performance improvement. We assess City services and identify opportunities to improve results through data-driven decision-making, business process efficiencies, organizational strategies and technology applications. We manage the City’s Focus on Results performance program. The goal of the OIDP to increase efficiency of City services and to improve the quality of service delivered to the citizens of Atlanta.

Re-thinking Performance Management:
Mayor Kasim Reed has made a commitment to ensuring management excellence and constant improvement in delivering services to our residents and businesses is a priority for the City of Atlanta. We are operating in an increasingly competitive world while striving to do more with less, and to deliver a better product for our customers. Strategic performance management is critical for driving strong policy and operational decisions, particularly in city government. As we respond to the growing needs of our city and residents, the prioritization of cost, resources and impact is critical for effective management of performance.

The OIDP team in the Chief Operating Officer’s Office represents the new level of energy and focus which the Reed Administration is placing on proactive performance management. This new approach is based on best-in-class models from across the Country and represents a growing trend in local government to use “stat” programs to not only measure and monitor performance but to also drive accountability and operational improvements toward tangible results. The new model will focus on narrowing the data we track to focus on the most meaningful, outcome-oriented, metrics and then driving progress against these outcomes. Such a program delivers dividends in the form of cost savings, increased operational efficiency and accountability to goals.

Office of Innovation Delivery and Performance Approach:
  • Establish and Track Goals: Utilize a data-driven approach to set strategic and operational goals for the City, and provide reliable information that measure performance against these goals.
  • Improve Outcomes: Create a culture that increases accountability at all organizational levels for delivering performance against specific, measurable outcomes and qualitative assessments.
  • Be Transparent: Create a public window into the performance of City services and operations through the FOR Atlanta web portal. Provide performance measures for budgeting decisions.
To deliver against these objectives, the OIDP team works with each City department to define the large-scale, measurable outcomes the department is working to achieve and ensuring these outcomes align with the Mayor’s priorities. They then partner with Department staff to define the most relevant operational metrics that measure performance against outcome areas. Once outcomes and metrics are established, the team regularly tracks and analyzes performance against these metrics, identifying areas of opportunity for further partnership. The team leverages the following tools to improve operations and move the needle toward the desired outcomes:
  • Data modeling and forecasting
  • Root cause analysis
  • Resource planning
  • Business process improvement
  • Organizational alignment
  • Technology improvement

Capital Projects: City Managed Facilities and Fleet 
Completed in December 2013, this report details the City’s General Fund facility and fleet assets and quantifies the capital investment needed in future years.

Last updated: 8/5/2014 11:18:05 AM