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City of Atlanta
Performance Delivery Team
55 Trinity Avenue, Ste 2400
Atlanta, Georgia 30303
Emily Love
Director, Performance Delivery Team
Tel: (404) 330-6915
eplove@atlantaga.gov
Matt Malament
Manager, Citywide Performance
Tel: (404) 330-6904
mmalament@atlantaga.gov
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Mission
The mission of the Performance Delivery Team is to develop and lead the Mayor’s reform efforts throughout the city. We perform assessments of city services and identify opportunities to improve operations through better business processes, organizational strategies, or technology applications. We also manage the City’s performance management program called FOR Atlanta. The Office’s goal is to improve the efficiency and effectiveness of City services and to improve the quality of service delivered to the citizens of Atlanta.
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Functions
- Strategic Planning
- Oversee alignment of strategic planning and departmental performance to the annual budget process
- Translate strategic goals into operational priorities and organizational change initiatives
- Business Process Change
- Lead and project manage individual process improvement initiatives
- Lead and support Mayoral special projects
- Organizational and Sourcing Strategies
- Assist in the design and execution of departmental reorganizations
- Identify sourcing strategies for city services and provide policy and economic rationale for sourcing decisions
- Change Management
- Oversee communications and change management efforts citywide
- Assist in development and execution of communications and branding strategies
- Performance Management
- Oversee the City’s performance management program, FOR Atlanta
- Conduct performance assessments of city services and make recommendations for improvements
- Lead tracking and reporting on the City of Atlanta’s Stimulus funded programs
FOR Atlanta provides the Mayor and his senior management team with real time information regarding the performance and effectiveness of City services. FOR Atlanta is based on the principle that if you cannot measure something, you cannot manage it.
FOR Atlanta's objectives are:
- Develop a definitive source of information on the City’s operating performance
- Create a culture of performance and accountability by setting performance targets and holding managers accountable for achieving them
Last updated: 3/27/2013 4:47:54 PM