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Contact Info
City of Atlanta
Department of Public Works
55 Trinity Avenue, SW
Suite 4700
Atlanta, Georgia 30303
Tel: 404.330.6240
Fax: 404.658.7552

Customer Service
Tel: 404.330.6333
Email:
publicworks@atlantaga.gov

Office of the Commissioner

Richard Mendoza
Commissioner
Tel: (404) 330-6240
Email: rmendoza@atlantaga.gov

Dexter C. White
Deputy Commissioner
Tel: (404) 330-6240
Email: dcwhite@atlantaga.gov

Office of Solid Waste Services

Douglas Raikes
Director of Operations
Tel: 404.330.6293
Email: draikes@atlantaga.gov

Gayla Dodson
Director of Administration
Tel: 404.330.6236
Email: gdodson@atlantaga.gov

Office of Transportation

Operations
Teresa Smith
Operations Manager
Tel: 404.853.3200
Email: tsmith@atlantaga.gov

Capital Projects/Quality
of Life Bond
Madelyn Grant
Program Manager
Tel: 404.330.6739 - O
Email: mgrant@atlantaga.gov

Engineering & Analysis
Cotena Alexander
Public Works Manager
Tel: 404.330.6501 - O
Email: calexander@atlantaga.gov

Transportation Planning
Michele Wynn
Public Works Manager
Tel: 404.330.6501
mwynn@atlantaga.gov

Office of Fleet Services

Tracey Woods
Acting Director
Tel: 404.622.7681
Email: tdwoods@atlantaga.gov

Public Relations

Valerie Bell-Smith
Public Relations Manager, Sr.
Tel: 404.330.6215
Email: vbell-smith@atlantaga.gov

NOTE: For garbage collection,
rubbage collection or to receive
a trash bin call 404.330.6333.
For issues related to water and
sewer, please call the Department
of Watershed Management at
404.658-6500.

Q1. What is this bill for?

Q2. Is there a new rate?

Q3. When is my bill due?


Q4. Do you charge penalty and interest on late payments?

Q5. When I have a billing inquiry, what information is needed?


Q6. Can I pro-rate my bill for the time the house was not occupied?


Q7. Why is there a charge on a vacant lot?

Q8. Is there a number I can call about my solid waste service bill?

Q9. If I am a non-profit organization, do I still need to pay this bill?

Q10. Is there a number I can call about garbage pick-up service or to receive a “Herbie Curbie” trash container or recycling bin?

Q11. If the building is for public worship, do I still need to pay this bill?


Q12. What do I need to do if the property owner information on the bill is incorrect?

Q13. Do you have a disability discount?

Q14. How will the senior citizens discount be applied?

Q15. Am I still charged for solid waste service if my property is a vacant lot?

Q16. If I am renting the property to a tenant, who is responsible for paying this bill?

Q17. What do I need to provide if I think I am due a refund?

Q18. If eligible, how many years of refunds am I entitled?

Q19. How long will it take for me to get a refund?

Q20. Is there an exemption of the $30.00 recycling fee?

Back to Finance

 

Q1. What is this bill for?
A. This bill covers solid waste collection and disposal, recycling and street maintenance for residential and only street maintenance for commercial accounts. Non-profits, charitable, and tax-exempt properties are billed for street cleaning and right-of-way maintenance
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Q2. Is there a new rate?
Effective FY11 (July 2010) the annual recycling fee will increase from $30 to $88. This fee increase is the first since 1994 when the City of Atlanta began the Recycling Program. It is a necessary adjustment to cover the cost to continue to offer the service.
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Q3. When is my bill due?
A. Solid waste service bills are mailed annually by Fulton and DeKalb CountyTax Commissioner’s Offices on or about July 1st and are due 45 days from mailing. Non-profit, charitable, and tax-exempt property bills will be mailed by the City of Atlanta between October 1-15th and are due 45 days from the date of the bill.
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Q4. Do you charge penalty and interest on late payments?
A. Yes, a 10% penalty on all unpaid balances > 90 days delinquent plus 1% per month or 12% per annum on bills mailed by the Tax Commissioner’s Office.
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Q5. When I have a billing inquiry, what information is needed?
A. Your name, property address, parcel ID or account number, a contact number or e-mail address.
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Q6. Can I prorate my bill for the time the property was not occupied?
A. No. Services are rendered throughout the year on a continuous basis.
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Q7. Why is there a charge on a vacant lot?
A. There is a charge for street maintenance that is based on the parcel type and zone, regardless of how the land is used. This charge covers street maintenance services which includes street cleaning, illegal dumping, dead animal removal, and other street related maintenance costs incurred by the City Public Works Department.
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Q8. Is there a number I can call about my solid waste service bill?
A. If your account billing inquiry is regarding your current solid waste bill, please contact the appropriate office as indicated below:

The Fulton County Tax Commissioner’s Office can be reached at 404-730-6100.
The DeKalb County Tax Commissioner’s Office can be reached at 404-298-4000.

The City of Atlanta, Office of Revenue can be reached at 404-330-6270.

If your account inquiry is regarding 1999 through 2002 and has been referred to an outside collection agency, you should contact the collection agency at 678-816-2230.

If your account for the years of 1999 through 2002 has not been turned over to a collection agency, then please contact the City at 404-330-6270.

If you are a non-profit, charitable, or tax exempt organization in Fulton County please contact the City of Atlanta at 404-330-6270.

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Q9. If I am a non-profit organization, do I still need to pay this bill?
A. Yes, non-profit organizations are not exempt from this fee.
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Q10. Is there a number I can call about garbage pick-up service or to receive a “Herbie Curbie” trash container or recycling bin?
A. Yes. You can contact the Public Works Customer Call Center at 404-330-6333, fax your concern or request to 404-658-7704, or send an email to publicworks@atlantaga.gov.
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Q11. If the building is for public worship, do I still need to pay this bill?
A. Yes. All properties in the City of Atlanta are assessed solid waste fees.

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Q12. What do I need to do if the property owner information on the bill is incorrect?
A. Please contact the appropriate office as indicated below:

The Fulton County Tax Commissioner's number is 404-730-6100.
DeKalb County Tax Commissioner's number is 404-298-4000.

The City of Atlanta, Office of Revenue’s number is 404-330-6270.
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Q13. Do you have a disability discount?
A. No, there is no disability discount.
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Q14. How will the senior citizens discount be applied?
A. The county tax commissioner will administer future senior citizen discounts since the income and age requirements are the same as the property tax senior exemption. If you apply for the solid waste senior discount and meet the age and income requirement, which are similar to the property tax senior exemption, then you should qualify.
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Q15. Am I still charged for solid waste service if my property is a vacant lot?
A. Yes. In this case, you are charged based on street frontage to cover street cleaning and maintenance costs. If the vacant property is zoned for residential, you are charged .94 cents per foot of paved street frontage or .67 cents per foot of unpaved street frontage.
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Q16. If I am renting the property to a tenant, who is responsible for paying this bill?
A. The solid waste service charge is the responsibility of the property owner. Property owners who rent their properties should advise their tenants to immediately notify them upon receiving this important bill.
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Q17. What do I need to provide if I think I am due a refund?
A. If you are requesting a refund due to an overpayment, you must provide a copy of the front and back of your cancelled check as proof of payment. If you reside in a multi-family unit we will also need to verify your time of residence in your unit.
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Q18. If eligible, how many years of refunds am I entitled?
A. The City will adjust and refund up to 36 months from the date of inquiry.

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Q19. How long will it take for me to get a refund?
A. If we receive the requisite information on your account, it generally takes four to six weeks to process your refund. This process includes verifying your documentation and sending your request to accounts payable for check disbursement.
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Q20. Is there an exemption of the $88.00 recycling fee?
A. Yes. Residential property owners who receive less than $8,000.00 of income per year are
exempted from this fee. For information on how to apply, please contact the Department of Public Works, Customer Service Call Center at 404-330-6333.
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Last updated: 7/25/2013 5:07:47 PM