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Contact Info

City of Atlanta
Department of Public Works
55 Trinity Avenue, SW
Suite 4700
Atlanta, Georgia 30303
Tel: 404.330.6240
Fax: 404.658.7552

Customer Service
Tel: 311
Website: www.atl311.com

Office of Commissioner

Richard Mendoza, Commissioner
Email: rmendoza@atlantaga.gov

Larry King, Deputy Commissioner
Email: lrking@atlantaga.gov

Office of Solid Waste Services

Tel: 404.330.6236

Gayla Dodson
Program Management Officer 
Email:gdodson@atlantaga.gov

NOTE: For garbage collection, or to receive a trash bin call 311. For issues related to water and sewer, please call the Department of Watershed Management at 311.

Q1. What is this bill for?

Q2. Is there a new rate?

Q3. When is my bill due?


Q4. Do you charge penalty and interest on late payments?

Q5. When I have a billing inquiry, what information is needed?


Q6. Can I pro-rate my bill for the time the house was not occupied?


Q7. Why is there a charge on a vacant lot?

Q8. Is there a number I can call about my solid waste service bill?

Q9. If I am a non-profit organization, do I still need to pay this bill?

Q10. Is there a number I can call about garbage pick-up service or to receive a “Herbie Curbie” trash container or recycling bin?

Q11. If the building is for public worship, do I still need to pay this bill?


Q12. What do I need to do if the property owner information on the bill is incorrect?

Q13. Do you have a disability discount?

Q14. How will the senior citizens discount be applied?

Q15. Am I still charged for solid waste service if my property is a vacant lot?

Q16. If I am renting the property to a tenant, who is responsible for paying this bill?

Q17. What do I need to request a review/adjustment to my bill?

Q18. Is there an exemption of the recycling fee?


 

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Q1. What is this bill for?
A. This bill covers solid waste collection and disposal, recycling and street maintenance for residential and only street maintenance for commercial accounts. Non-profits, charitable, and tax-exempt properties are billed for street cleaning and right-of-way maintenance
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Q2. Is there a new rate?
Effective FY11 (July 2010) the annual recycling fee will increase from $30 to $88. This fee increase is the first since 1994 when the City of Atlanta began the Recycling Program. It is a necessary adjustment to cover the cost to continue to offer the service.
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Q3. When is my bill due?
A. Solid waste service bills are mailed annually by Fulton and DeKalb CountyTax Commissioner’s Offices on or about July 1st and are due 45 days from mailing. Non-profit, charitable, and tax-exempt property bills will be mailed by the City of Atlanta between October 1-15th and are due 45 days from the date of the bill.
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Q4. Do you charge penalty and interest on late payments?
A. Yes, a 10% penalty on all unpaid balances > 90 days delinquent plus 1% per month or 12% per annum on bills mailed by the Tax Commissioner’s Office.
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Q5. When I have a billing inquiry, what information is needed?
A. Your name, property address, parcel ID or account number, a contact number or e-mail address.
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Q6. Can I prorate my bill for the time the property was not occupied?
A. No. Services are rendered throughout the year on a continuous basis.
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Q7. Why is there a charge on a vacant lot?
A. There is a charge for street maintenance that is based on the parcel type and zone, regardless of how the land is used. This charge covers street maintenance services which includes street cleaning, illegal dumping, dead animal removal, and other street related maintenance costs incurred by the City Public Works Department.
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Q8. Is there a number I can call about my solid waste service bill?
A. If your account billing inquiry is regarding your current solid waste bill, please contact the appropriate office as indicated below:

The Fulton County Tax Commissioner’s Office can be reached at 404-613-6100.
The DeKalb County Tax Commissioner’s Office can be reached at 404-298-4000.

The City of Atlanta, Office of Revenue can be reached at 404-330-6270.

If your account inquiry is regarding 1999 through 2002 and has been referred to an outside collection agency, you should contact the collection agency at 678-816-2230.

If your account for the years of 1999 through 2002 has not been turned over to a collection agency, then please contact the City of Atlanta at 404-330-6270.

If you are a non-profit, charitable, or tax exempt organization in Fulton County please contact the City of Atlanta at 404-330-6270.

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Q9. If I am a non-profit organization, do I still need to pay this bill?
A. Yes, non-profit organizations are not exempt from this fee.

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Q10. Is there a number I can call about garbage pick-up service or to receive a “Herbie Curbie” trash container or recycling bin?
A. Yes. You can contact the ATL311 Customer Call Center by dialing 311 or visit www.atl311.com

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Q11. If the building is for public worship, do I still need to pay this bill?
A. Yes. All properties in the City of Atlanta are assessed solid waste fees.

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Q12. What do I need to do if the property owner information on the bill is incorrect?
A. Please contact the appropriate office as indicated below:

Fulton County Tax Commissioner's Office, 404.613.6100.
DeKalb County Tax Commissioner's Office, 404.298.4000.

City of Atlanta, Office of Revenue, 404.330.6270.

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Q13. Do you have a disability discount?

A. No, there is no disability discount.

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Q14. How will the senior citizens discount be applied?
A. The county tax commissioner will administer future senior citizen discounts since the income and age requirements are the same as the property tax senior exemption. If you apply for the solid waste senior discount and meet the age and income requirement, which are similar to the property tax senior exemption, then you should qualify.

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Q15. Am I still charged for solid waste service if my property is a vacant lot?
A. Yes. In this case, you are charged based on street frontage to cover street cleaning and maintenance costs. If the vacant property is zoned for residential, you are charged .94 cents per foot of paved street frontage or .67 cents per foot of unpaved street frontage.

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Q16. If I am renting the property to a tenant, who is responsible for paying this bill?
A. The solid waste service charge is the responsibility of the property owner. Property owners who rent their properties should advise their tenants to immediately notify them upon receiving this important bill.

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Q17. What do I need to do to request a review/adjustment to my bill?
A. If you are requesting a review/adjustment to your bill, you must provide a copy of the front and back of your cancelled check as proof of payment. If you reside in a multi-family unit we will also need to verify your time of residence in your unit.

Please contact the appropriate office for your residence:

Fulton County Tax Commissioner's Office, 404.613.6100.
DeKalb County Tax Commissioner's Office, 404.298.4000.

City of Atlanta, Office of Revenue, 404.330.6270.

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Q18. Is there an exemption of the recycling fee?
A. Yes. Residential property owners who receive less than $8,000.00 of income per year are
exempted from this fee. For information on how to apply, please contact the City of Atlanta Customer Call Center by dialing 311 or visit www.atl311.com

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Last updated: 9/12/2016 1:15:17 PM