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City of Atlanta Wins National Award for ATL311 Customer Service Web Portal from the Center for Digital Government
Posted Date: 9/8/2015 3:30 PM
Mayor Kasim Reed press release header

 Mayor’s Office of Communications
55 Trinity Avenue, Suite 2500 • Atlanta, Georgia 30303

Anne Torres, Director
404-330-6423, office
404-904-2618, cell
amtorres@atlantaga.gov

Christina Cruz-Benton, Press Information Officer
404-330-6865, office
404-807-2438, cell
ccbenton@atlantaga.gov

FOR IMMEDIATE RELEASE: September 8, 2015

News Release

City of Atlanta Wins National Award for ATL311 Customer Service Web Portal from the Center for Digital Government

ATL311 customer service smart portal is honored with the 2015 Digital Government Achievement Award

ATLANTA – The City of Atlanta announced today that ATL311, the city’s first non-emergency customer service center, received the 2015 Digital Government Achievement Award (DGAA). The national award recognizes city, county and state governments for outstanding portals and websites based on innovation, functionality, productivity and performance.

"We are pleased and honored to receive this award from the Center for Digital Government,” said Deputy Chief Operating Officer Kristin Wilson. “Since its launch nearly one year ago, ATL311 has enhanced and modernized the customer service experience for our residents and visitors, making the City of Atlanta more accountable, responsive and efficient.”

ATL311 was recognized for its achievement in “driving digital local government,” one of eight of categories identified by the Center for Digital Government. The DGAA is considered the most prestigious digital achievement award for state and local governments.

As a free service, ATL311 provides the public with quick, easy access to government services and information. The City of Atlanta is one of the first major cities to implement a cloud-based 3-1-1, customer relationship management system that can be scaled and shared with other cities. Residents are able to call or go online to submit and track service requests, keep up with information regarding city services and provide feedback to improve the ATL311.com website portal.


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For more information about the City of Atlanta, please visit http://www.atlantaga.gov or watch City Channel 26. Follow the City of Atlanta on Facebook and Twitter @CityofAtlanta. Follow Mayor Reed on Facebook and Twitter @Kasim Reed