Mission
The mission of the Program Management Office (PMO) is to develop and lead the Mayor’s reform efforts throughout the city. We perform assessments of city services and identify opportunities to improve operations through better business processes, human resource strategies, or technology applications. Our goal is to improve the efficiency and effectiveness of City services and to improve the quality of service delivered to the citizens of Atlanta.
Function
• Strategic Planning
– Oversee annual strategic planning process
– Translate strategic goals into operational priorities and organizational change initiatives
• Business Process Change
– Lead and project manage individual process improvement initiatives
– Lead and support Mayoral special projects
• Organizational and Sourcing Strategies
– Assist in the design and execution of departmental reorganizations
– Identify sourcing strategies for city services and provide policy and economic rationale for sourcing decisions
• Change Management
– Oversee communications and change management efforts citywide
– Assist in development and execution of communications and branding strategies
• Performance Evaluation and Management
– Manage and oversee the City’s performance tracking tool
– Conduct performance assessments of city services and make recommendations for improvements