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City of Atlanta Announces ATL311 Website Has Resumed Accepting Service Requests Online

Post Date:03/29/2018 1:31 PM

Mayor’s Office of Communications
55 Trinity Avenue, Suite 2500 • Atlanta, Georgia 30303  

Anne Torres, Director
404-330-6423, office
404-904-2618, cell

Michael Smith, Communications Manager
404-546-1465, office
470-372-8752, cell



City of Atlanta Announces ATL311 Website Has Resumed Accepting Service Requests Online

ATLANTA – The City of Atlanta announced today that the ATL311 website has resumed accepting online service requests. On Thursday, March 22, ATL311 disabled the ability to submit service requests through their website out of an abundance of caution while the City worked to restore systems during the cyberattack. 

Residents may use ATL311website to submit requests for the following services:

·         Trash pick-up

·         Recycling

·         Yard Trimmings

·         Emergency traffic signals/signs

·         Potholes

·         Graffiti

·         Code enforcement

·         Other Department of Public Works services

·         Requests for Watershed Management emergency water and sewer infrastructure concerns will continue to be phoned into the department’s dispatch.

ATL311 is still not able to process requests for Department of Watershed Management billing inquiries, new water service requests, and water service disconnections.

Residents can use the service online at, by calling 311 from their home phone, or 404-546-0311 if dialing from outside of the City.  The customer service center operating hours are Monday - Friday, 7 a.m. – 8 p.m.   All emergencies should be reported by calling 911. 

Yesterday, the City of Atlanta launched an online Information-Hub on its website to share the latest updates surrounding operations and the ransomware cyberattack. The website is one part of the city’s commitment to ensuring that all residents and government employees are kept informed and receive the information they need. 

The City remains open for business and will continue to share information with all those affected throughout the resolution of this incident. We would like to thank all residents and employees for their continued support and patience.  


For more information about the City of Atlanta, please visit or watch City Channel 26. Follow the City of Atlanta on Facebook and Twitter @CityofAtlanta. Follow Mayor Bottoms on Facebook and Twitter @KeishaBottoms.

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