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City of Atlanta Celebrates National Customer Service Week and ATL311 Anniversary

Post Date:09/29/2017 4:15 PM

Mayor’s Office of Communications
55 Trinity Avenue, Suite 2500 • Atlanta, Georgia 30303


Anne Torres, Director
404-330-6423, office
404-904-2618, cell

Christina Cruz-Benton, Press Information Officer
404-546-1465, office
404-807-2438, cell


 FOR IMMEDIATE RELEASE: September 29, 2017


News Release

City of Atlanta Celebrates National Customer Service Week and ATL311 Anniversary

ATLANTA – The City of Atlanta announced today that it will celebrate National Customer Service Week (NCSW), which runs from Monday, October 2 through Friday, October 6, 2017. The City will celebrate the importance of providing quality customer service and the city employees who serve and support customers on a daily basis. The City of Atlanta will also celebrate the anniversary of the ATL311 Customer Service Center, a signature initiative launched three years ago by Mayor Kasim Reed.

“When we unveiled ATL311 back in October 2014, the goal was to modernize the customer service experience and make the City of Atlanta more accountable, responsive and efficient,” said Mayor Kasim Reed. “Thanks to the hard work of Rocky Atkins and his team at ATL311, our goal of providing a high-level of customer service to our residents and visitors is being achieved every day.”

ATL311 is Atlanta’s one source for all non-emergency city services. Residents, businesses and visitors can dial 311 or log onto to submit service requests for issues that range from water leaks and pot holes to trash pickup and business licensing and permitting. Customers can also track their service requests once submitted. ATL311 takes an average 1,600 calls per day with 85 percent of those calls answered within 20 seconds. Additionally, ATL311 handles nearly 50,000 service requests per month. 

“I’m proud of the work we’re doing across the City of Atlanta to deliver world class customer service,” said Rocky Atkins, Executive Director of Customer Service for the City of Atlanta. “The ATL311 team works closely with Watershed, Public Works and other city departments to ensure we are resolving service requests in a timely manner. National Customer Service Week gives us the opportunity to recognize the work of our customer service professionals in ATL311. I invite everyone to join us at one of the various events being held around the city.”

During NCSW, ATL311 will host informational community pop-ups which will educate the public about ATL311 and the services it offers:

Thursday, October 5, 2017

  • Atlanta City Hall Atrium, 10 a.m. – 2 p.m.
    55 Trinity Ave SW
    Atlanta, GA 30303
  • Sweet Auburn Curb Market, 11 a.m. - 2 p.m. 
    209 Edgewood Ave SE
    Atlanta, GA 30303

 Saturday, October 7, 2017

  • Atlanta Police Department Crime Prevention Fair, 10 a.m. – 2 p.m.
    226 Peachtree Street SW
    Atlanta, GA 30303
  • The Atlanta Soccer Festival, 11 a.m. – 3 p.m.
    GSU Practice Football Fields
    188 Martin Luther King Jr. Drive SE
    Atlanta, GA 30312

For more information visit ATL311 or call the Customer Service Center at 311. For outside the limits of the City of Atlanta, call 404-546-0311.


For more information about the City of Atlanta, please visit or watch City Channel 26. Follow the City of Atlanta on Facebook and Twitter @CityofAtlanta. Follow Mayor Reed on Facebook and Twitter @Kasim Reed


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