Office of Buildings

Font Size: + -

Feedback Print

Paper Plans Banner

Welcome to DCP's Office of Buildings!

DCP's Office of Buildings is responsible for overseeing and regulating construction activities within the City of Atlanta. Its primary functions include issuing building permits, conducting inspections and code enforcement to ensure compliance with building codes and safety standards, and enforcing regulations related to construction and development. The Office of Buildings plays a critical role in promoting public safety, maintaining quality standards in construction, and ensuring that buildings meet relevant zoning and land use requirements. Additionally, it may provide guidance and assistance to developers, contractors, and property owners regarding building codes, permit applications, and regulatory compliance.

OFFICE CLOSURE

Please be advised that our office will be closed on Friday, December 19, 2025, from 11:00 a.m. to 5:00 p.m. due to mandatory staff training.

We will resume normal business hours on Monday, December 22, 2025.

Thank you for your understanding.

Policy Notice: Discontinuation of Structural Integrity & Habitability Inspections - Effective Immediately

This policy serves to inform property owners, contractors, and the general public of changes to the Department of City Planning Office of Building’s inspection procedures related to structural integrity and unsafe structure determinations for demolition permits. Policy Details

CODE CHANGES

IMPLEMENTATION OF NEWLY ADOPTED STATE BUILDING CODES

The City of Atlanta Office of Buildings will align with the newly adopted State of Georgia building codes, as follows:

Effective for permit submissions beginning January 1, 2026:

2024 International Residential Code (IRC) with Georgia Amendments
2024 International Building Code (IBC) with Georgia Amendments
2024 International Mechanical Code (IMC) with Georgia Amendments
2024 International Fuel Gas Code (IFGC) with Georgia Amendments
2024 International Plumbing Code (IPC) with Georgia Amendments
2024 International Swimming Pool & Spa Code (ISPSC) with Georgia Amendments
2023 National Electrical Code (NEC) with Georgia Amendments

To ensure a smooth transition:

Permit applications submitted before February 1, 2026, will be accepted and reviewed under the codes in effect at the time of submission.
Project reviews already in progress will continue under the codes in effect when they were submitted.
Beginning February 1st, all new permit applications must comply with the newly adopted State building codes (listed above).
Projects that have begun the permitting process or held pre-permit meetings may continue under the prior codes provided the permit application is submitted by January 31, 2026.

For questions or additional information, please contact the Office of Buildings at 404-330-6150.

New Fire Code Adoptions in Georgia

The Georgia State Fire Marshal’s Office announced that the 2024 edition of the NFPA 101 Life Safety Code (LSC) and other updated NFPA codes went into effect May 27, 2025. To view details, click here.

PUBLIC NOTICE: NEW REQUIREMENT FOR TREE IMPACT PROJECTS - Effective June 25, 2025

In accordance with Ordinance #25-O-1341, recently adopted by the Atlanta City Council, any permit application involving potential impact to trees must include a formal Arborist Meeting prior to submission. This ordinance amends Chapter 158, Article II of the City of Atlanta Code of Ordinances (Tree Protection) to improve compliance, streamline decision-making, and support urban forest preservation.

Effective Wednesday, June 25, 2025, all applicants whose projects may affect trees are required to schedule and complete an Arborist Meeting with the Arborist Plan Review staff in the Office of Buildings before submitting a permit application.

Applications submitted without documentation of a completed Arborist Meeting will not be accepted.

We understand this is a significant change and apologize for the short notice; however, this process will support stronger outcomes for tree preservation and permit efficiency.

For questions or to schedule an Arborist Meeting, please contact the Arborist Division at (404) 330-6874 or arborist.dpcd@atlantaga.gov.

We appreciate your understanding and cooperation as we implement this important initiative to protect Atlanta’s urban canopy.

PAYMENT METHODS

The Office of Buildings does not request payment information via phone or email. We issue invoices to our customers, offering two payment methods: online via our permitting portal, Accela Citizen Access (ACA) or in-person on the 1st floor of City Hall at the cashier’s window.

Click the icons below to browse our services or scroll down to the accordion for division information. Details regarding workstreams and other questions can also be found on our page Zoning, Development, and Permitting Contacts.

Office Information

Address: 55 Trinity Avenue, 3^rd Floor, Suite 3900, Atlanta, Georgia 30303
Main Phone:		Main Email:
404-330-6150		DCP-OOB@atlantaga.gov

Office Hours:		Accela Citizen Access (ACA): 24/7 Online applications:
Monday – Friday (8:15 a.m. – 5:00 p.m.)		https://aca-prod.accela.com/atlanta_ga

CODE BUSTERS - Zoning Enforcement

(404) 330-6178 - codebustersdcp@atlantaga.gov

To learn more about Code Busters, click here.

DOCUMENT LIBRARY

Permitting Services Guide
For a complete list of Applications, Documents, and Checklists, CLICK HERE.

Process & Policy Updates

UPDATED PERMIT PROCESS FOR EXPRESS PERMITS
Effective February 1, 2025, all express permit applications must be submitted in person at the Office of Buildings during the following business hours: Monday through Friday, from 8:15 AM to 3:30 PM, excluding holidays.

Please note that online applications for express permits will no longer be available or accepted after this date.

Thank you for your understanding as we make this transition. We are committed to providing the highest level of service and support to all applicants. For any questions or additional information, please contact the Office of Buildings at (404) 330-6150.

UPDATED PERMIT PROCESS FOR STOP WORK ORDERS
Effective December 2, 2024, applicants seeking building permits for properties with an active Stop Work Order (SWO) will no longer be eligible to use the Express Permit process to address SWO-related issues. The 30-minute Service Level Agreement (SLA) associated with the Express Plan Review does not afford the Office of Buildings staff sufficient time to perform the comprehensive review and due diligence required. Instead, the Residential and Light Commercial work streams are better suited to handle these matters in full.

Exception: For properties where the sole SWO violation pertains to a fence that was partially or fully installed without the requisite approval, applicants may continue to utilize the Express Permit work stream to secure a fence permit.

UPDATED POLICY FOR POOL CONSTRUCTION PERMIT SUBMITTALS
Effective January 2, 2025, all building permit submittals for the construction of commercial or residential swimming pools must be submitted separately from any other permit application. This includes, but is not limited to, applications for:

Pool Houses
Retaining Walls
New Single-Family Residences
Any other related structures

This policy change is being implemented to streamline the inspections process, ensuring each permit aligns with its respective construction activities. The goal is to prevent delays in the issuance of Certificates of Occupancy (CO) or Certificates of Completion (CC) caused by unfinished or delayed swimming pool construction. Click Here for more details.

SIGN PERMITS FEES
The fees for sign permits have been adjusted to reflect the correct fee amounts in accordance with the City of Atlanta’s Ordinance No. 2013.30 (13-O-1043). A complete breakdown of the fees can be found on page 33 of the document. These updated fees ensure compliance with the ordinance.

IMPORTANT NOTICE REGARDING THE REFUND PROCESS FOR TRADE PERMITS
Applicants must notify the Office of Buildings immediately upon discovering an error, prior to taking any further action. The correct procedure is to contact the Trades Team at 404-865-8550 or onlineservices-oob@atlantaga.gov for proper guidance and evaluation.

Please note: Simply proceeding with pulling a new permit and then requesting a refund for the original will not be approved under this policy. Failure to follow the established procedure may result in forfeiture of any refund eligibility.

Division Contact Information (Phone & Email Addresses)

ARBORIST DIVISION
- Phone: (404) 330-6813
- Email: arborist.dpcd@atlantaga.gov

EXPRESS DIVISION
- Phone: (404) 546-6907
- Email: express-oob@atlantaga.gov

DEVELOPMENTAL SERVICES
- Residential Workstream
  - Phone: (404) 330-6906
  - Email: residential-oob@atlantaga.gov
- Light Commercial Workstream
  - Phone: (404) 330-6920
  - Email: lightcommercial-oob@atlantaga.gov
- Commercial Workstream
  - Phone: (404) 546-1704
  - Email: commercial-oob@atlantaga.gov

INSPECTIONS DIVISION
- Phone: (404) 865-8400
- Email: inspections-oob@atlantaga.gov

FIRE LIFE SAFETY GROUP
- Phone: (404) 546-0183
- Email: firelifesafety-oob@atlantaga.gov

SHORT TERM RENTAL
- Email: str@atlantaga.gov

TRADES DIVISION (Mechanical, Electrical, & Plumbing)
- Phone: (404) 865-8550
- Email: onlineservices-oob@atlantaga.gov

OOB Director

Gregory Pace • Director of the Office of Buildings

Gregory Pace is a graduate of Bethune Cookman University with more than 30 years of government experience. He is charged with managing, organizing, and directing the day-to-day operations of the building plan review, permitting, zoning enforcement, and inspections processes. He strategically analyzes, redefines, and implements objectives and improvements in the aforementioned areas. Mr. Pace’s diverse background has enabled him to provide multi-faceted leadership and valuable insight to the City. He has served as Environmental Specialist, Zoning Inspector, Zoning Plan Review Specialist, and Assistant Director. These progressively responsible roles have equipped him with an overall knowledge of governmental processes, with an emphasis on strategic planning, continuous improvement, and above all, customer service. Contact Gregory through his assistant, Ms. Chikaodili "Chika" Chika, at cchika@AtlantaGa.Gov or at 404.330.6152

For a complete list of contacts for Zoning, Development, and Permitting services, visit our Contact ZDP Staff page.

OOB Senior Staff

Get to know the people behind the services available through the Office of Buildings! For a complete list of contacts for Zoning, Development, and Permitting services, visit our Contact ZDP Staff page.

Kimberly Craig • Assistant Director, CBO, Office of Buildings

Kimberly has more than 30 years experience in the building and construction field. She has served as Chief Building Official (CBO) for the City of Johns Creek and the City of Fayetteville. She began serving as CBO for the City of Atlanta in the spring of 2021. Kimberly brings a wealth of knowledge in residential and commercial—inspections, fire code and plan review. She is known for her excellence in the interpretation of the code, training, leadership, and exceptional customer service. Contact Kimberly directly by email at KCRAIG@AtlantaGa.Gov or by phone at 470.631.6294

Teonna Leonard • Assistant Director, Developmental Services

Teonna Leonard supports the OOB as the ombudsman for all customer service issues, inquiries, and information. She has a devout passion for service and serving people, so it should come as no surprise that she is a Veteran of the US Navy. Teonna joined the City of Atlanta in the fall of 2018 and has been committed to supporting the Director and the Commissioner in changing the way we do business and providing “Best in Class” customer service ever since. Contact Teonna directly by email at TLeonard@atlantaga.gov or by phone at 470.553.0422

Tim Rehklau • Chief Building Inspector

Tim is an ICC Certified Building Official with 19 International Code Council (ICC) certifications, primarily focused on commercial inspections. With nearly a decade of experience as a municipal inspector and several years as a Senior Combination Inspector with the Office of Buildings, Tim accepted the role of Interim Chief Combination Inspector in November 2020 and became the permanent Chief Combination Inspector in Oct. 2021. Prior to his work as an inspector, Tim held supervisory roles across various companies, overseeing teams and managing operations. Tim is deeply committed to building safety and continuously strive to enhance compliance processes and efficiency within the Office of Buildings’ Inspections division with emphasis on excellent customer service. Contact Tim directly by email at TRehklau@AtlantaGa.Gov or by phone at 404.865.8400.

Christopher Colbert • Assistant Director, Operations

Chris, a Georgia native and longtime public servant, is responsible for managing the day-to-day operations of the Office of Buildings’ systems, including serving as a subject matter expert on various software utilized by the department. In addition, he is the system administrator for electronic plan review software, providing technical support to internal staff and external customers, as well as troubleshooting issues with equipment. Contact Chris directly by email at CColbert@atlantaga.gov or by phone at 470-491-5868

Troy Smith • Zoning Enforcement Project Manager

Troy has over 30 years of code enforcement experience. He is now focused on building a team of enforcement officers that will provide a strong sense of support and engagement throughout the community. He is devoted to building a team that shares his passion for people and community, while enforcing the code and delivering excellent customer service. Contact Troy directly by email at TroSmith@atlantaga.gov or by phone at 404.360.9252

David Zaparanick • Arboricultural Manager

David began his career as Peace Corps Volunteer in Lesotho, Africa. He has been working in the green industry throughout his career and holds a master’s degree in Landscape Architecture. After working in the private industry as a landscape architect for several years, David joined the City of Atlanta as an arborist plan reviewer. After 9 years of arborist plan review, David was promoted to Arboricultural Manager in the fall of October 2015. Contact David directly by email at dzaparanick@atlantaga.gov or by phone at 470.553.1492 or contact the Arborist Division at arborist.dpcd@atlantaga.gov

Angela Epps • Light Commercial Workstream

Angela is a hands-on leader with 16 years of expertise in the building permitting process. In addition to her role as Project Manager of the Light Commercial Workstream, she serves as the liaison to major projects and the Mayor’s Affordable Housing Initiative. Throughout her tenure in the Office of Buildings, she has progressed diligently through the ranks. The industry knowledge that she has gained, along with the excellence and dedication displayed in her work ethic, have elevated her into her current role. Contact Angela directly by email at ADEpps@atlantaga.gov or by phone at 404.561.5998

Quinn Hunter • Trades Workstream

Quinn, an Atlanta native, began her public service career in the Office of Buildings in 2001, as a Customer Service Representative. She has since held positions such as Permit Technician, Intake Coordinator, and Customer Service Supervisor. Ultimately, as a result of her dedication, commitment to serving customers, and her extensive knowledge of the permitting process, she was promoted into her current position as Customer Service Manager, Sr. to the Trades Workstream. Contact Quinn directly by email at QHunter@atlantaga.gov or by phone at 678.414.5043

Erica Heyward • Residential & Express Workstream

Erica, an Atlanta native with an Architectural Degree from Iowa State University, joined the Office of Buildings in the fall of 2018 as a Plan Review Specialist, Sr. and she became a Certified Plan Reviewer in 2019. She was promoted into the Residential Workstream Project Manager position in May of 2021. Contact Erica directly by email at eheyward@atlantaga.gov or by phone at 470.867.8085

Dietrick Holliday • Fire Life Safety Workstream

Dietrick joined the Office of Buildings in 2016 and was promoted to Project Manager of the Fire Life Safety Workstream (FLSG) in 2018. He oversees the daily operations of the FLSG, providing supervision to a group of plan reviewers, permit technicians, and inspectors as they guide homeowners, architects, engineers, contractors, and developers through the path of deciphering applicable codes to achieve their goals. His team processes applications for fire sprinklers, fire underground piping, fire alarm, and fire site. Contact Dietrick directly by email at DHolliday@atlantaga.gov or by phone at 404.360.9758

Al-Nisa Tinglin • Commercial Workstream

As a native New Yorker, Al-Nisa has cultivated a foundation of service, volunteerism, design, and architecture, which led her to community planning. Al-Nisa joined the Office of Buildings in 2007 where she was eventually promoted to Project Manager for the Commercial workstream, where she now supports a team of architectural engineers, plan reviewers and permit technicians. With her leadership and commitment to customer service, this team works collaboratively to streamline the process, while aligning and fulfilling the needs of the construction schedule. Contact Al-Nisa directly by email at ATinglin@atlantaga.gov or by phone at 470.755.4234

Arborist Division: (404) 330-6874

Dedicated to the care, management, and preservation of trees. The Arborist Division plays a crucial role in urban forestry, ensuring the health and safety of trees within a community while also promoting environmental sustainability and beautification efforts.

PUBLIC NOTICE: NEW REQUIREMENT FOR TREE IMPACT PROJECTS - Effective June 25, 2025

Applications submitted without documentation of a completed Arborist Meeting will not be accepted.

We understand this is a significant change and apologize for the short notice; however, this process will support stronger outcomes for tree preservation and permit efficiency.

For questions or to schedule an Arborist Meeting, please contact the Arborist Division

EMAIL: arborist.dpcd@atlantaga.gov
OFFICE HOURS: 8:15 a.m. – 5:00 p.m.

DOCUMENTS LIBRARY:
Please click/select document for a complete list of applications, documents, and checklists.

FIELD ARBORIST
DAVID ZAPARANICK, M.L.A. Arboricultural Manager -
Email: dzaparanick@atlantaga.gov
Phone: (404) 865-8489

Peter Stovall, Lead Field Arborist - Email: pstoval@atlantaga.gov
Inspects the following Zip Codes: 30312, 30315, 30316, 30354

Andrew Bedson - jbedson@atlantaga.gov
Inspects the following Zip Codes: 30319, 30326, 30327, and 30342

Gabriel Deeb - gadeeb@atlantaga.gov
Inspects the following Zip Codes: 30303, 30310, 30311, 30313, 30331, and 30363

Jeremy O'Hearn - johearn@atlantaga.gov
Inspects the following Zip Codes: 30314, 30318

Patrick Rodgers - progers@atlantaga.gov
Inspects the following Zip Codes: 30306, 30307, 30308, 30317, and Emory

Ford Hester - phester@atlantaga.gov
Inspects the following Zip Codes: 30305, 30309, and 30324

PLAN REVIEWERS
Barrie Collins - jbcollins@atlantaga.gov - Phone: (404) 330-6176

Marty Ussery - mussery@atlantaga.gov - Phone: (404) 330-6019

Monique Humphrey - mhumphrey@atlantaga.gov - Phone: (404) 330-6076

Sean Gaynor - sgaynor@atlantaga.gov - Phone: (404) 865-8810

David Gennaro - dgennaro@atlantaga.gov - Phone: (470) 371-6568

For trees on City of Atlanta’s Public Property
DEPARTMENT OF PARKS & RECREATION
160 Trinity Avenue, Atlanta, Georgia 30303
Phone: 404-546-6813
Email: parkscustomerservice@atlantaga.gov

Developmental Services Team (DST)

TEAM OVERVIEW

This unified team is dedicated to delivering exceptional customer service by addressing and resolving all customer concerns, including general inquiries, complaints, and complex permit or service-related issues that might otherwise be overlooked or misdirected. By working both proactively and reactively, the team strives to create a positive and seamless experience for customers at every phase of the permitting process.

Equipped with comprehensive knowledge and expertise, the team ensures customers receive accurate and thorough information related to the permitting process. The team collaborates closely with managers, workstreams, offices, and departments across the organization to identify and address any new issues or inconsistencies, ensuring they are diagnosed and resolved efficiently. As the face of the Department of City Planning, this team also manages the DCP Epicenter, serving as the first point of contact for customers and upholding the highest standards of service throughout the permitting process.

MEET THE TEAM

TEONNA LEONARD, Assistant Director

Email: tleonard@atlantaga.gov
Phone: 470-553-0422

Residential / Express Workstream

Cynthia Stinson, Building & Development Manager
- Email: crstinson@atlantaga.gov
- Phone Number: 470-925-8298

Latisha Shepherd, Building & Development Lead
- Email: lshepherd@AtlantaGa.Gov
- Phone Number: 404-938-5354

BUILDING & DEVELOPMENT COORDINATORS (Residential / Express)
- Anthony Coffee - ACoffee@atlantaGA.gov – 470-834-2705
- Bonnie Christon - bachriston@AtlantaGa.Gov– 470-214-0714
- Carlogeno Carson – CCarson@AtlantaGa.Gov – 470-720-0128
- Emile Clarkson - eclarkson@AtlantaGa.Gov – 470-214-3001
- Jennifer Freeman- jbfreeman@AtlantaGa.Gov – 470-453-0484
- Mario Desaussure – MDesaussure@atlantaGA.gov – 470-453-0567
- Shaquenta Gaines – SGaines@AtlantaGa.Gov – 470-352-5325
- Sharon Penick - SPenick@AtlantaGa.Gov – 404-683-6566

Commercial / Light Commercial Workstream

Megan Smith, Building & Development Lead
- Email: mesmith@AtlantaGa.Gov
- Phone Number: 470-352-3678

BUILDING & DEVELOPMENT COORDINATORS (Commercial / Light Commercial)
- Alethia Watson – alwatson@AtlantaGa.Gov– 470-597-1377
- Anthony Laboriel – ALaboriel@atlantaGA.gov – 470-214-3389
- Dominic Dellapina - DDellapina@AtlantaGa.Gov – 470-851-8519
- Kourtney Mosley – KRMosley@atlantaGA.gov – 470-214-4129
- Nicholas Allison – NAllison@atlantaGA.gov – 470-561-6335
- Shemica Jeter – SJeter@AtlantaGa.Gov – 470-831-8709

Arborist / Fire Life Safety / Short Term Rental

Alysa Baker, Building & Development Manager
- Email: ABaker@AtlantaGa.Gov
- Phone Number: 404-617-7633
Maya Brown, Building & Development Lead
- Email: malbrown@AtlantaGa.Gov
- Phone Number: 470-591-0349

PERMIT TECHNICIANS
- Jappara Brouchet – jbrouchet@AtlantaGa.Gov – 470-716-5173
- Malkom Smith – MJSmith@atlantaGA.gov – 470-352-3342
- Daved Gabbard – DGabbard@AtlantaGa.Gov – 470-527-7232

Trade Permits (Mechanical, Electrical, Plumbing, etc), Business Licenses

Quin Hunter, Building & Development Manager
- Phone Number: 404-865-8550

Tiffany Taylor, Permit Technician Lead
- Email: tifftaylor@AtlantaGa.Gov
- Phone Number: 470-633-7458

PERMIT TECHNICIANS
- Cassandra Lang – CaLang@AtlantaGa.Gov – 470-527-7254
- Dionne Walker – dswalker@AtlantaGa.Gov – 470-831-8748
- Harvey Milner – HMilner@AtlantaGa.Gov – 470-527-7253
- Helen Smith – HSmith@AtlantaGa.Gov – 470-547-7889
- Markail Manns – MManns@atlantaGA.gov – 470-453-1446
- Markell Goss – mgoss@AtlantaGa.Gov – 470-527-7235

Express Division: (404) 546-6907

Dear Valued Customers –

In March 2020, the Office of Buildings implemented an online submission process for all permit types to ensure continuity during the challenges of the COVID-19 pandemic. This adaptation allowed us to maintain operations and continue serving you during unprecedented times. Over the past few years, most of these online processes have proven effective and have become the primary method for submitting projects.

However, through careful review and feedback from our stakeholders, we have identified a small subset of permit processes where the online method has not met expectations. One such process is the express permit submittal, which was designed to provide contractors, homeowners, and others with permits for minor projects in a rapid, streamlined manner. Unfortunately, we’ve found that the online submission option for express permits often negates the quick turnaround time that is fundamental to this service.

To restore the efficiency and purpose of the express permitting process, effective February 1, 2025, express permits will only be accepted in person, over the counter. This change will allow us to strictly adhere to the 30-minute service-level agreement (SLA) that defines express permitting.

What This Means for You:

In-Person Submission Required: For all express permits, applicants will need to visit our office to submit their applications over the counter.
Online Submissions for Small Projects: Small project submissions will still be accepted online; however, they will be routed through the appropriate workstream rather than the express process.

We understand that this change may require some adjustments on your part, and we want to assure you that this decision was made with the goal of improving your experience and meeting your expectations for timely service.

Our commitment to serving you efficiently remains our highest priority, and we are confident that this adjustment will enhance the quality and reliability of the express permitting process. We thank you for your understanding and compliance with this change.

If you have any questions or need assistance, please do not hesitate to contact us at 404-330-6150 visit our website at Department of City Planning Office of Buildings

Sincerely,
The Office of Buildings
City of Atlanta

EMAIL: express-oob@atlantaga.gov
OFFICE HOURS: 8:15 a.m. – 5:00 p.m.
APPLICATION INTAKE: 8:15 a.m. – 4:00 p.m.

DOCUMENTS LIBRARY:
Please click/select document for a complete list of applications, documents, and checklists.

Open Records Request (404) 865-8451

PHONE: (404) 865-8451
EMAIL: openrecords-planningbuildings@atlantaga.gov
OFFICE OF TRANSPARENCY homepage, click here

Public Records available for the Office of Buildings include:

PLANS
- Civil Plans - focus on the overall site and structural elements of a project (Site, Grading & Drainage, Utility, Roadway & Transportation Plans)
- Architectural Plans - focus on the design, aesthetics, and functionality of the building itself (Floor, Elevation, sections & Details, Door & Window Schedules, Material & Finish Plans)
PERMITS
- Building Permit
- Trade Permit
INSPECTIONS
- Building and/or Trade Inspections
- Zoning Enforcement Inspections
- Zoning Enforcement Violations
CERTIFICATE OF OCCUPANCY

SUBMITTING REQUEST

The most common and efficient way to submit Open Records Requests for the Office of Buildings is Registering for an Account via our online Portal, Accela Citizen Access.

Convenience

Submit requests from anywhere, at any time, without needing to visit in person.

Efficiency & Speed

Real-Time Updates - Track your request status and receive notifications about updates, next steps, or any additional information required.
Faster Processing – Requests are received instantly, reducing delays associated with mailing or in-person submission.
Quicker Responses – Electronic submissions enable faster retrieval and delivery of records.

Environmentally Friendly

Paper Waste Reduction – Decreases the need for paper, ink, and printing resources.
Lower Carbon Footprint – Reduces reliance on mail services and in-person visits.

For individuals that are unable to access and submit a request online via Accela Citizen Access, please complete the “Open Records Request Form” and email the document to openrecords-planningbuildings@atlantaga.gov.

ELECTRONIC SUBMISSION PROCESS

There is an initial registration required for the Accela Citizen Access (ACA) Portal. The step-by-step process for registering can be found below.

Process for Registering for an Accela Citizen Access Account (ACA)

Go to https://aca-prod.accela.com/ATLANTA_GA/Default.aspx (Google Chrome and a Computer is preferred)
Click on Register for an Account in the upper right-hand corner of your screen.
Next, click on the box next to “I have read and accepted the above terms.” and then click on “Continue Registration”
A new window will appear. Enter the requested data all the fields.
- Please note that it is required that you complete all fields.
- Password must be 8-21 characters
Next click on Add New button.
Select the applicable contact type by clicking on the blue upside-down triangle to view the list of contact types then click on “Continue”.
A new window will appear, enter the requested data in the fields.
- Please note that fields that have a red asterisk next to the field name is required.
After you enter the requested information, click “Continue”. Once complete you will see a green check and “Contact added successfully.” Appear on the screen as displayed below.
Click on “Continue Registration”.
The screen below will appear with the statement, “Your account has been successfully created.

Listen