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The $200 special collection fee included on your bill has been applied in accordance with City of Atlanta Ordinance Sec. 130-84(e)(1), which states:

“Special collection: Any property either requesting or requiring special collection equipment or methods where normal curbside collection or backyard collection of solid waste or recyclables is not feasible, shall be subject to an additional fee of $200 annually.”

The Department of Public Works requires that customers submit any billing dispute no less than seven (7) days prior to the due date of a disputed solid waste bill. This follows Code Section 130-85(b): "A customer shall submit a dispute on a form provided by the city no less than seven days prior to the due date of a disputed solid waste bill."

To dispute a solid waste bill, download and complete the DPW Solid Waste Dispute Form and submit it to DPWSolidWasteBilling@atlantaga.gov with the Subject Line: Solid Waste Bill Dispute.

You have the right to appeal your dispute decision to the Solid Waste Appeals Board. The appeal must be submitted within seven (7) business days of receiving your notice.  

You can appeal a Solid Waste dispute by completing the attached DPW Appeals Form. Download the Appeals Request Form, complete it, and submit it to DPWSolidWasteBilling@atlantaga.gov with the Subject Line: Solid Waste Appeals Board.

Senior citizens may be eligible for discounts if they meet the criteria outlined on our Senior Financial Services page.

You may provide your own service with proper documentation. DPW requires an official contract from your private service provider.

Email to DPWSolidWasteBilling@atlantaga.gov.

You may contact DPWSolidWasteBilling@atlantaga.gov for any billing questions.

You can report missed residential garbage by visiting Atl311.com or clicking the link below 

Missed Residential Garbage · Customer Self-Service

You can report a damaged cart by visiting Atl311.com or by clicking the link below

Damaged Garbage Cart Repair or Replacement · Customer Self-Service

You can submit a request for bulk collection by visiting Atl311.com or by clicking the link below

Bulk Collection Request · Customer Self-Service

To request backyard services please submit the New or Cancel Backyard Service Request Form to Pwsettlements@atlantaga.gov.

An additional garbage (green) and/or recycling (blue) cart can be purchased at a cost of $70 each.

Complete and submit the Additional Cart(s) Request Form, along with your payment (check, money order, or cashier’s check) via mail or in person. An incomplete form will result in service delays.

Mail
City of Atlanta Department of Public Works
Attn: Office of Solid Waste Services
55 Trinity Ave SW, Suite 4700
Atlanta, GA 30303

Walk-in Location
55 Trinity Ave SW, 4th Floor - Suite 4700

Once the request form is received, please allow seven (7) business days for a response.

For questions, email dpwcs@atlantaga.gov or call ATL311 at 404-546-0311.

You can report illegal dumping by visiting Atl311.com or by clicking the link below

Illegal Dumping · Customer Self-Service