Commissioner of Watershed Management | Kishia L. Powell  

HELPFUL LINKS

Department Of Watershed Management Website

DWM Forms

Water Rates

2017 Water Quality Report

Document Repository

Establish New Water And Sewer Bill Account Services

Close/Transfer Water And Sewer Account 

Request an Account Review or Adjustment

The Department of Watershed Management is a trusted regional public utility serving 1.2 million customers each day.  Core services of the Department include treatment and delivery of safe drinking water, treatment and collection of wastewater and management of stormwater in the City of Atlanta.

Vision 
To distinguish ourselves as leaders in innovation, service and value.

Mission

• Delivering excellent customer service through a motivated, skilled, and empowered workforce 

• Ensuring treatment and delivery of high quality drinking water as well as collection and reclamation of wastewater to a high standard while implementing innovative solutions for resource recovery 

• Sustainable stormwater management, integrated planning and mitigation of the adverse impacts of flooding, while leveraging partnerships to protect, restore and enhance our watersheds 

• Building the capacity to be a strong partner in the resilience of our City
  
  
  

Core Values 
Teamwork: focusing our collective strengths to deliver service

Integrity: adhering to high ethical standards; doing the right thing at the right time for the right reasons

Customer Centric: understanding needs and delivering on our promises

Accountability: accepting responsibility for our actions

Employee Commitment: valuing our employees as our most valuable resource

For in-depth Department information please click here to go to www.Atlantawatershed.org 

Contact Information  

City of Atlanta 
Department of Watershed Management
72 Marietta Street NW
Atlanta, Georgia 30303

Call: 311 or 404-546-0311 for Customer Service Requests / Water & Wastewater Emergencies (Main breaks, sewer spills etc.)
Call Center eFax: 404-979-6787-- Documents required to start water service

All Media Inquiries 404-546-3200 or email dwmmediainquiries@atlantaga.gov

Open Records Request:

• Call 404-546-1087 or…
• Request - https://www.atlantawatershed.org/openrecords/
• Correspondence – OpenRecords-Watershed@atlantaga.gov

Where and how can I pay my water/sewer bill?

• By phone at 404-658-6500 (Option 1)
  
  
• Online
  
  
• Pay-by-Text (requires registering and enrolling online)

• P.O. Box 105275, Atlanta, GA 30348

• Western Union (i.e. Kroger, Publix) or any other participating Western Union location.  To find a location near you, click here for English or Spanish

• Bill pay though personal bank

• Walmart
  
  
• Drop box at City Hall (68 Mitchell Street)

 In person with credit card, debit card, check or money order at DWM Customer Service Centers:

• City Hall - 55 Trinity Avenue

• 2 City Plaza - 72 Marietta Street

Key Executive Team Members 

Office of the Commissioner
Andrada Butler
Chief of Staff
anbutler@atlantaga.gov

Office of the Commissioner
Cristi C. Bickham
Chief Administrative Officer
cbickham@atlantaga.gov

Office of the Commissioner
Policy and Intergovernmental Affairs
Patrick McShane
Director
pmcshane@atlantaga.gov 

Office of Financial Administration
Mohamed Balla 
Deputy Commissioner
mballa@atlantaga.gov 

Office of Water Treatment and Reclamation
Quinton Fletcher
Deputy Commissioner
qfletcher@atlantaga.gov

Office of Linear Infrastructure Operations
Darren Boykin
Deputy Commissioner
dboykin@atlantaga.gov
 

Office of Communications and Community Relations
Lydia Sermons
Communications Director
lsermons@atlantaga.gov
Tel: 404-546-3200

Office of Customer Care and Billing Services
Eric Hawkins 
Deputy Commissioner
ehawkins@AtlantaGa.Gov

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