The Department of Watershed Management is dedicated to providing the highest quality drinking water and wastewater services to residential, businesses and wholesale customers while protecting Atlanta’s urban waterways, conserving natural resources, and providing clean, safe water for downstream customers.

Led by Commissioner Kishia L. Powell, the Department has responsibility for the City’s drinking water and wastewater systems. It is continuing work on the $4 billion Clean Water Atlanta Program, a complete overhaul of the City’s water and sewer infrastructure undertaken as part of two federal consent decrees. Work under the first consent decree, governing the combined sewer system, was completed in 2007. Work under the second or “first amended” consent decree is scheduled to be completed in 2014.

Vision
Atlanta will be THE leader of the water resources industry -- serving our customers, protecting our watersheds and improving the environment.

Mission

• Provide our customers with reliable, high quality water services in a safe, respectful, responsive, and environmentally responsible manner, all at value.
• Deliver excellent customer service through a motivated, skilled, and empowered workforce.
• Ensure professional stewardship of Atlanta’s drinking water, wastewater, stormwater, and natural systems.
• Protect and enhance the region’s water resources, public health, and property while promoting sustainability and economic vitality.

Please click here to go to www.Atlantawatershed.org for in-depth Department information.

For water conservation information, click here

To read about water and sewer rate information, click here

To read the new Water Quality Report for 2015, click here

For CSO Event Notices, click here

For Spill Notices, click here

For Requests for Balance Pay-Off/New Procedures, click here

Office of the Commissioner
The Commissioner’s Office is responsible for strategic planning and oversight for the long-term development and operation of drinking water treatment and distribution, wastewater collection and treatment services, and stormwater management. The office ensures that the City complies with all federal and state regulations regarding water resource management; identifies potential environmental issues and develops strategies to effectively respond; ensures the City is aware of proposed environmental standards, trends and technologies; and that it provides engineering reviews and design and construction management services on capital improvement projects.

Office of Water Treatment and Reclamation 
This group is responsible for the management, operation and maintenance of the City’s two drinking water plants and storage facilities, four wastewater treatment plants, six combined sewer overflow treatment facilities, and 16 sewage pump stations.

The Office of Linear Infrastructure Operations
The Office of Linear Infrastructure Operations oversees all aspects of the drinking water system, including raw water supply, treatment, distribution and water quality compliance.

Office of Engineering Services
The Office of Engineering Services is responsible for overall management of the Department’s capital improvement program, including design and construction of projects to comply with the City’s Consent Decrees and Administrative Orders, as well as other improvements to the City's drinking water and wastewater systems.

Office of Financial Administration
The Office of Financial Administration provides centralized financial and administrative support to the Department. The Office is responsible for preparing, evaluating and monitoring the Department’s budget, including monthly reporting on actual-to-budgeted revenues and expenses. The Office also performs long-term financial planning for Watershed Management. It also provides support for the department’s capital financing program, including coordination with the City’s Finance Department for issuance of revenue bonds, tax-exempt commercial paper, and loans with the Georgia Environmental Facilities Authority (GEFA). In addition, the Office conducts various financial, operational, regulatory, and compliance audit reviews and examinations for the Department and is responsible for daily accounts payable, accounts receivable, collections and monitoring the overall financial condition of the Department.

Office of Watershed Protection
The Office of Watershed Protection has responsibility for the City’s grease management, greenspace protection, stream bank stabilization, flood prevention, erosion control, land development regulation and site development plan review programs.

New Water and Sewer Account
To start your water/sewer account. To end your water/sewer service.

Online Bill Payments and Payment Locations
Over the last year, the Department of Watershed Management (DWM) has undertaken several initiatives designed to make its customer service system more efficient and friendly.

Online bill payment tutorial (WebConnect). Click here
Frequently Asked Questions about online water/sewer bill payments. Click here

To make your water/sewer bills payments online. Click here