Office of Constituent Services
Welcome to the Mayor's Office of Constituent Services
The Mayor's Office of Constituent Services (OCS) acts as the Mayor’s customer service center to the community, to ensure that residents are receiving City services in a timely, cost-efficient, and satisfactory manner.
When residents of communities have an issue with a city agency or service, OCS acts as the go-between to voice concerns, resolve complaints and address any other issues that may arise.
Vanessa Manley, MPA, Executive Director
Vanessa Manley serves as the Executive Director of the Office of Constituent Services for Mayor Andre Dickens. She brings more than 20 years of experience in public service, nonprofit leadership, and community engagement.
Before her appointment, Ms. Manley served as the City of Atlanta’s Director of Customer Service and Constituent Support, where she oversaw customer relations, emergency warming shelters, senior programming, faith-based engagement, and major community initiatives. She also previously served in a senior leadership role with the Atlanta City Council and spent more than a decade in the Mayor’s Office managing large-scale public events, securing over one million dollars in corporate support, and strengthening citywide partnerships.
An alumna of the University of Alabama and a proud member of Alpha Kappa Alpha Sorority, Incorporated, Ms. Manley’s achievements have been recognized with numerous awards throughout her career.
Her priorities include enhancing neighborhood engagement, expanding community partnerships, and ensuring responsive, resident-centered service delivery across Atlanta.
Department Leadership
Demetrius McCray
Deputy Executive Director
With over a decade of dedicated service, Demetrius L. McCray has been an integral part of the Mayor’s Office of Constituent Services. His steadfast leadership and commitment to assisting thousands of constituents daily with city services, homelessness initiatives, and community outreach events have made a significant impact on our community. Today, Demetrius continues to lead and inspire as the Director of Community Engagement, fostering meaningful connections and creating positive change.
Dr. Kimberly Hampton
Director of Customer Service & Constituent Support
As the Director of Customer Service and Constituent Support, Dr. Hampton leads a talented and dedicated team that serves as a liaison between the constituent and various city programs, services, and resources that encompass seniors, housing, homelessness, human relations, and domestic partnerships. As a human services professional, her unwavering dedication and heartfelt compassion towards others are a testament to her commitment to building stronger communities and healthier lives for individuals and families.
Ramondo Davidson
Senior Advisor & Youth and Senior Engagement
A seasoned professional with over two-and-a-half decades of dedicated service, Ramondo Davidson has been an integral part of the City of Atlanta as a certified Parks & Recreation Professional for over 26 years, prior to joining the Mayor’s Office of Constituent Services. His strong leadership and commitment to assisting thousands of constituents daily with city services, homelessness initiatives, and community outreach events, have made a significant impact on our community. Today, Ramondo has continued to lead and inspire all that he has the pleasure of interacting with daily, fostering meaningful connections and creating positive change for OCS.
Donell Q. Woodson
Executive Director, Housing Help Center
As Director of the City of Atlanta's Housing Help Center, Donell leads the office in advancing Mayor Andre Dickens' vision for equitable housing. With a career spanning housing development, strategic philanthropy, and academic leadership, Donell is passionate about building vibrant, rooted communities. He brings extensive experience developing rehousing models, fostering partnerships, and leading community-driven initiatives in historic Atlanta neighborhoods like Sweet Auburn and South Atlanta, and around the country.
Donell’s expertise in Consulting, strategic leadership development, and community engagement makes him a sought-after speaker. He is dedicated to empowering communities through asset mapping, addressing social determinants of health, and strategic resource development. Donell resides in Sweet Auburn with his wife, Dr. Evie, their daughter Hannah Grace, and their Goldendoodle, Sugar.
Featured Initiatives and Programs
Stay Connected with Constituent Services
|
Office of Constituent Services |
|