Ransomware Incident Update:

The City of Atlanta experienced a ransomware cyberattack. While most customer-facing applications are fully functional, a few systems are still being restored. For the most up-to-date information on available services, please visit the Ransomware Cyberattack Information-Hub. More...

Customer Service Bill of Rights

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The City of Atlanta is Changing Its Approach to Customer Service:

The City of Atlanta has launched its first-ever Customer Service Bill of Rights which articulates the City’s commitment to customer service excellence. Six new customer service goals make up the City of Atlanta’s new Customer Service Bill of Rights.

Our Customer Commitment

The Right to Courteous Treatment:
Our Customers have the right to prompt, friendly, honest and respectful service;

The Right to Know Who You Are Dealing With:
Our Customers have the right to know the name of the City of Atlanta Employees and the Department or Office who assist them;

The Right to Have Your Question/Complaint Heard:
Our Customers have the right to receive a response to their questions and concerns about City services and ensure that these questions and requests are correctly understood;

The Right to Easy Access:
Our Customers have the right to easily access clear and concise information, or be appropriately referred, when contacting the City with inquiries or requests related to City services and products;

The Right to Responsive Service:
Our Customers have the right to receive responsive and timely service to their inquiries and requests from all City employees;

The Right to Fair Service Delivery:
Our Customers have the right to consistent and fair application of City products, services, codes and rules; without consideration to economic, social or cultural conditions or position.

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