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Ransomware Incident Update:

The City of Atlanta experienced a ransomware cyberattack on Thursday, March 22 that affected multiple applications and client devices. For the most updated information, please visit the Ransomware Cyberattack Information-Hub.  More...
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For Residents

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While we work around-the-clock to restore normal operations to our city, we want to ensure our residents are armed with answers to common questions that may arise and contact information for any other questions you might have. 


Frequently Asked Questions (FAQs)

Q. How are city departments operating? What measures are in place to ensure there are no disruptions to residents/vendors?

A. A list of impacted services can be found below. A printable version can be found here.

Q. How long do you expect affected departments to operate with limitations? 

A. We are working with each department to ensure first, that their information and systems are safe and second, ensure that the services they provide continue to be operational.

Q. What measures are in place to ensure there are no new/further disruptions to departments?

A. We will be able to answer that better after the assessment being conducted by SecureWorks is complete. 

Q. How will operations be affected long term? 

A. We will be able to answer that better after the assessment being conducted by SecureWorks is complete.

Q. How can I find out which departments are open? How can I contact them?

A. The Mayor’s Office of Constituent Services (OCS) acts as the Mayor’s customer service center to the community. Please contact the OCS Quality Care Center at (404) 330-6026 or call ATL311. This is Atlanta’s primary number for government information and non-emergency services. 

Q. What precautions should I take now? What should I do in the future?

A. At this time, there is no evidence to show that customer data has been compromised. However, as always, customers are encouraged to take precautionary measures to monitor and protect their personal information. 

Q. How will you prevent this from happening again? 

A. The City remains committed to protecting the personal information of employees, residents and vendors. We have multiple public and private sectors partners helping us protect our city from not just this attack, but others the city may face. 

Q. How will the City keep residents updated on what is happening? How often can I expect updates?

A. We are committed to making sure employees, partner agencies and the public are kept informed, and have the information they need on a daily, if not more regular, basis. Updates can be found at atlantaga.gov, Twitter and Facebook.

Q: If I have questions or concerns, who should I contact?

A: ATL311 or (404) 546-0311 from outside of the Atlanta city limits.  

CONTACT

For any additional questions, please call ATL311 for more information. 

Atlanta Municipal Court FAQs

  1. What if I have a scheduled court date? Should I still come into Court? All cases scheduled during this time will be automatically reset to a future date.  All reset notices will be mailed to defendants whose cases were affected during this time period. Reset notices will be mailed to the address reflected on the ticket. If your current address has changed, change of address forms can be completed at the Court Monday through Friday from 7:00 a.m. - 5:30 p.m. The Court will resume walk in FTA Court once the City's systems have been restored. 
  2. Is the Municipal Court currently holding Failure To Appear (FTA) Court? No, the Court is not conducting walk-in FTA Court. 
  3. Is the Municipal Court currently conducting Court for defendants that are in-custody? Yes, the Court is conducting an in-custody calendar via a manual process. The in-custody calendar is held Monday through Friday and Sunday.
  4. If I am on probation, should I report to the Municipal Court? Probationers are directed to report to 34 Peachtree Street, 10thFloor. The probation office is open Monday through Friday from 8:30 a.m.- 5:00 p.m. For additional information regarding reporting requirements please contact your respective probation officer or Judicial Correction Services at (404) 591-3180. 
  5. Will I receive a Failure To Appear (FTA) if my court case was scheduled during the time of the cyberattack and IT restoration period? No FTAs will be generated for cases that were set during the time of the cyberattack (March 22) and IT restoration period. 
  6. Can I come in and make a payment for my parking ticket? Yes, individuals can make a payment for their parking ticket(s) in person at the Court, online at atlplusmobility.com, over the phone at 888-266-1360, or by mail at ATLPlus, P.O. Box 2402 Atlanta, Georgia 30301 (Do not mail cash). Please note, the Court is not able to accept payment for non-parking ticket related matters. 
  7. What are the Court's hours of operation? The Municipal Court is open Monday through Friday from 7:00 a.m.- 5:30 p.m. 

PDF of Atlanta Municipal Court FAQs infographic.  

Please continue to visit the City's online information hub at www.atlantaga.gov/informationhub and the Court’s social media platforms for additional details and updates. 

                Instagram: @AtlantaMunicipalCourt  Twitter: @ATLCourt  Facebook: AtlantaMunicipalCourt

 

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