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Watershed Repair Update:

Today, the final steps are being taken to re-introduce water back into this section of the main. More...

For Residents

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While we work around-the-clock to restore normal operations to our city, we want to ensure our residents are armed with answers to common questions that may arise and contact information for any other questions you might have. 


Frequently Asked Questions (FAQs)

Q. How are city departments operating? What measures are in place to ensure there are no disruptions to residents/vendors?

A. A list of impacted services can be found below. A printable version can be found here.

Q. How long do you expect affected departments to operate with limitations? 

A. We are working with each department to ensure first, that their information and systems are safe and second, ensure that the services they provide continue to be operational.

Q. What measures are in place to ensure there are no new/further disruptions to departments?

A. We will be able to answer that better after the assessment being conducted by SecureWorks is complete. 

Q. How will operations be affected long term? 

A. We will be able to answer that better after the assessment being conducted by SecureWorks is complete.

Q. How can I find out which departments are open? How can I contact them?

A. The Mayor’s Office of Constituent Services (OCS) acts as the Mayor’s customer service center to the community. Please contact the OCS Quality Care Center at (404) 330-6026 or call ATL311. This is Atlanta’s primary number for government information and non-emergency services. 

Q. What precautions should I take now? What should I do in the future?

A. At this time, there is no evidence to show that customer data has been compromised. However, as always, customers are encouraged to take precautionary measures to monitor and protect their personal information. 

Q. How will you prevent this from happening again? 

A. The City remains committed to protecting the personal information of employees, residents and vendors. We have multiple public and private sectors partners helping us protect our city from not just this attack, but others the city may face. 

Q. How will the City keep residents updated on what is happening? How often can I expect updates?

A. We are committed to making sure employees, partner agencies and the public are kept informed, and have the information they need on a daily, if not more regular, basis. Updates can be found at atlantaga.gov, Twitter and Facebook.

Q: If I have questions or concerns, who should I contact?

A: ATL311 or (404) 546-0311 from outside of the Atlanta city limits.  

CONTACT

For any additional questions, please call ATL311 for more information. 

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